The first launch of the enhanced features will consist of a new login process, which the bank says will be simpler, however, not at the cost of security. Customers will also access a simpler account selection, a redesigned menu for quick links and a slicker transaction history screen. For now, all other internet banking functions will remain as they are, and users link to the new features through the new quick links menu.

The bank says that customers will be contacted on an individual basis as soon as they have been migrated to the new platform. Nevertheless, HSBC Malta once again underscores that HSBC Malta will never ask for confidential information or confirmation of any security details, and links shared by the bank will only take users to information pages.

Once migrated, customers that are on the new platform will see a new login page which will only ask for their username. The bank says users will only need to follow the new log-in journey, promising that the new approach will not be more complex.

Customers will also be provided with a set of frequently asked questions (FAQs) to ensure that the transition simple. Furthermore, those customers who have been moved on to the enhanced service may contact the HSBC Malta Contact Centre or check the HSBC Malta Facebook page to obtain any required support or assistance as required.

The post HSBC Malta rolls out new internet banking platform in phases first appeared on The Malta Business Weekly.

Every member of the 16-24 age cohort used the internet in 2018, while unsurprisingly the 65-74 age group performed the lowest internet usage of 37.9%, NSO statistics reveal based on a survey. Some 84% of the 16-74 age group said they accessed the internet on mobile devices. A stunning 95.8% of the survey participants said they used the internet for communication purposes, while 88.8% used it for entertainment purposes.

Some 56.8% of the total internet users accessed e-Government services, 46.1% utilised cloud computing services and 66.4% engaged in e-commerce activities.

Out of all internet users, 279,305 people used smartphones, however, only 140,996 of them had some security software installed on their devices.

The full report including charts and visual representation of data is available for download at the website of NSO.

In the EU 28, some 85% of individuals in the 16-74 age group used the internet in the three months preceding the publication of data, according to Eurostat figures published at the end of January 2019. The absolute leader is Iceland with 99%, while the lowest penetration was recorded in Bulgaria with 65%.

The post Malta’s internet penetration reaches 81.4% in 2018 first appeared on The Malta Business Weekly.