Malta International Airport received an average AirHelp score of 6.05 out of 10 maximum, according to the latest findings of the organisation. MIA received a score of 5 on “on-time performance”, a score of 7.7 on “service quality” and a score of 7.5 on “food and shops”. The full methodology of their scoring is available for public view.

AirHelp says it calculates its score based on on-time performance statistics for every airport, and by asking “thousands of people from around the world” about customer service and to rate airports’ eating and shopping options.

Out of 132 airports the organisation includes on its list, Malta scored as the 128th, finishing slightly above the worst Lisbon Portela Airport, which received an average score of 5.77. The best airport named was Hamad International Airport in Doha, Qatar with an average of 8.39.

AirHelp is an air passenger rights organisation, aimed at helping travellers get the compensation following disrupted flight. The organisation has operations in over 30 countries and claims to have helped more than 10 million travellers in the past six years.

Nevertheless, recently MIA was listed among the top ten airports worldwide in 2019 by Skytrax in its size category, being the only airport from the European Union that made to the list. MIA was also named among the winners of Airport Council International’s Airport Service Quality (ASQ) awards by receiving the title “Best Airport in Europe” in its size category in 2018.

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