Last Updated on Friday, 5 June, 2020 at 2:59 pm by Andre Camilleri
Atlas Insurance announces that from Monday 8 June 2020 its head office in Ta’ Xbiex and all 10 branches will be open for clients. Atlas has branches in Birkirkara, Cospicua, Haz-Zebbug, Mosta, Paola, Rabat, San Gwann, SkyParks, St Paul’s Bay and Ta’ Xbiex.
Branches are being re-opened following the positive developments and the latest government health directives. Atlas is ensuring that the highest levels of health and safety are upheld for both its employees and clients.
In fact, visitors are encouraged to follow safety measures when entering the firm’s branches, including wearing a face mask/shield at all times, using hand sanitizers provided on entering branches or offices, as well as waiting outside the branch at a safe distance of two meters between individuals until called inside.
“During the COVID-19 pandemic, we kept up client service even though we had to close our branches for obvious health reasons. In fact, we had put in place several pre-planned contingency measures to minimize any negative impact on service quality and ensure our clients can obtain what they need over the phone, online and via our social media channels. We are now thrilled to welcome visitors back to our branches, whilst guaranteeing the highest levels of health and safety for both our employees and the public,” said Matthew von Brockdorff, CEO of Atlas Insurance.
He added: “While we are happy to resume our face to face service in our branches, we do encourage clients to continue using our online services to buy or renew insurance policies and make claims, as many have done in these last three months, so as to ensure a more efficient and rapid service.”
Mr von Brockdorff thanked Atlas clients for their support during the past months, as well as its employees for their hard work and flexible approach.
Customers are asked to contact TeamAtlas on LiveChat on https://www.atlas.com.mt or Facebook Messenger should you need more assistance. Alternatively clients can also contact Atlas by phone on the general line on +356 2343 5363 or the health line on +356 2132 2600 as well as by email on insure@atlas.com.mt or health@atlas.com.mt (for health insurance).
