The bank reported a profit before tax of €44.4 million for the six months ended 30 June 2026, down from €58.7 million in the corresponding period last year. Excluding notable one-off items, adjusted profit before tax stood at €51.7 million, reflecting the impact of a lower interest rate environment, market volatility and exceptional expenses.

Despite the decline in profitability, HSBC Malta’s management emphasised that the underlying business remains strong, supported by growing customer activity, expanding lending volumes, increasing deposits and exceptionally robust capital and liquidity ratios.

Speaking following the presentation of the bank’s half-year results, CEO Geoffrey Fichte told the Malta Business Weekly that preparations for the transition to CrediaBank are progressing smoothly and remain on schedule.

“The transition is going very well,” Fichte said. “We are working very closely with HSBC Global and CrediaBank to make sure the transition is a success. We are very enthusiastic and motivated, and we are committed to a seamless transition for our customers.”

The acquisition, first announced in September 2025, will see Greek lender CrediaBank acquire HSBC Continental Europe’s 70 per cent shareholding in HSBC Malta for €200 million. The agreement was formally signed in December 2025 and remains subject to the necessary corporate and regulatory approvals.

Fichte said the bank expects regulatory approval during the final quarter of 2026, with completion anticipated approximately six months later.

“We expect the transaction to close during the second quarter of next year,” he said.

Reassurance for customers

With many customers closely following developments surrounding the ownership change, Fichte sought to reassure clients that the bank remains financially strong and fully committed to serving the Maltese market throughout the transition.

“We think clients have nothing to worry about,” he said.

Pointing to the bank’s latest financial results, Fichte noted that HSBC Malta continues to maintain the highest capital and liquidity ratios among Malta’s listed banks, with capital levels also ranking among the strongest across Europe.

“We have a very strong team that’s staying on, and we are committed to a smooth transaction. We are very much open for business, so we think clients have nothing to worry about. In fact, we hope they’ll be as excited as we are about the future.”

Addressing questions during the results presentation, Fichte also rejected suggestions that the transaction was facing delays, arguing that regulatory approval processes of this nature typically require time.

According to the CEO, the transaction is progressing faster than comparable banking acquisitions elsewhere in Europe.

He added that HSBC Malta remains confident of delivering what management describes as “a seamless transition and upgrade” under CrediaBank, with continued support from the Board of Directors.

Strong underlying performance

While reported profits declined year-on-year, HSBC Malta highlighted solid underlying business momentum across several core activities.

Net interest income fell by €4.3 million to €85.6 million, reflecting the lower interest rate environment compared with the exceptionally favourable conditions experienced in 2025.

Non-funded income also declined slightly, although fee income increased thanks to higher lending activity and stronger wealth management sales. Trading income moderated following an exceptionally strong comparative performance in the previous year.

Operating expenses increased to €65.9 million, largely driven by €7.3 million in notable items, including accelerated software amortisation and staff-related payments linked to the industrial dispute with the Malta Union of Bank Employees (MUBE).

The bank also benefited from a €6.5 million release of expected credit losses, supported by the recovery of a long-standing non-performing corporate loan and improved credit quality within its retail portfolio.

Despite continuing geopolitical uncertainty globally, HSBC noted that Malta’s domestic economy remained resilient.

Lending growth continues

The bank continued expanding lending across both retail and corporate segments despite heightened competition.

Retail lending increased by 27 per cent during the first half of the year compared with the same period in 2025, while new corporate lending surged by 75 per cent.

Business financing remained particularly strong across hospitality, real estate, retail and manufacturing, with HSBC indicating that a healthy lending pipeline is expected to support further growth over the coming months.

Although total customer loans declined marginally to €2.7 billion due to repayments and portfolio optimisation, the quality of the loan book continued improving.

Non-performing loans fell by six per cent and now stand at their lowest level in recent years.

Customer deposits remained broadly stable at €6.2 billion, with retail deposits increasing despite seasonal reductions in corporate balances.

Strong capital position

Perhaps the bank’s strongest message was its continued financial resilience.

HSBC Malta reported a Common Equity Tier 1 capital ratio of 24.7 per cent and a total capital ratio of 27.8 per cent as at 30 June 2026, comfortably exceeding regulatory requirements.

Liquidity also remained exceptionally strong, providing the bank with significant capacity to continue supporting customers while navigating the ownership transition.

Reflecting this strength, the Board declared another quarterly interim dividend of €0.043 gross per share, amounting to €15.5 million.

Combined with the first-quarter dividend of €0.036 per share, shareholders will receive total gross dividends of €0.079 per share for the first half of 2026, equivalent to €28.5 million.

The latest payment represents a 60 per cent payout of adjusted profits after accounting for employee benefit expenses related to the industrial dispute.

Wealth and insurance

HSBC Malta also continued strengthening its wealth management and insurance businesses.

Wealth investment sales recorded double-digit growth year-on-year as customers increasingly sought long-term savings and investment products.

During April, the bank introduced eight additional Target Dated Funds to its HSBC Life pension platform, expanding retirement planning options for customers.

HSBC Life Assurance (Malta) reported profit before tax of €1.9 million compared with €6.5 million during the same period last year, reflecting more challenging market conditions and movements in financial markets.

Nevertheless, the insurer maintained a strong solvency ratio of 252 per cent while continuing to generate new business across protection and long-term savings products.

Continuing investment

Alongside financial performance, HSBC Malta continued investing in customer service and infrastructure.

The refurbishment of its Rabat branch was completed during the first half of the year, while modernisation works have commenced at the Gżira branch.

The bank also maintained investment in digital services, customer support and credit processing, while continuing marketing initiatives focused on lending, wealth management and insurance solutions.

Within corporate banking, HSBC renewed its Gold Sponsorship Agreement with The Malta Chamber of Commerce, Enterprise and Industry, reaffirming its support for Malta’s business community.

Earlier this year, HSBC Malta was also recognised with the Environment and Resources Authority’s Corporate Award for Environmental Innovation and Sustainability for the €30 million sustainable redevelopment of its Qormi headquarters.

Looking ahead

As HSBC Malta prepares for its next chapter under CrediaBank ownership, management believes the bank is entering the transition from a position of considerable financial strength.

“Our adjusted profit, strong capital and liquidity ratios, growing transaction volumes and continued momentum across customer acquisition and lending leave us well positioned for the future,” Fichte said.

With regulatory approval expected later this year and completion targeted for the second quarter of 2027, HSBC Malta says its immediate priorities remain unchanged: supporting its 180,000 customers, maintaining business growth and ensuring a smooth transition for employees, customers and shareholders alike.

The post HSBC Malta posts resilient first-half results as CEO expects CrediaBank takeover to close in Q2 2027 first appeared on The Malta Business Weekly.

The MSE Equity Total Return Index (MSE) closed the month higher by 0.8%, to settle at 9,988.394 points. A total of 30 equities were active, as nine advanced and 18 declined. Total monthly turnover reached €5.4m, generated across 884 transactions. Since the beginning of the year the MSE is up by 12.2%.

The MSE Corporate Bonds Total Return Index closed 0.9% higher, as it reached 1,164.118 points. Out of 110 active issues, 71 headed north, while another 26 closed in the opposite direction. The 4% Stivala Group Finance plc Secured € 2027 recorded the best performance, up by 3.1%, to close at €99. Conversely, the 4% Shoreline Mall plc Secured € 2026 closed 28.2% lower at €70.

The MSE MGS Total Return Index declined by 0.3%, closing at 967.606 points. Out of 40 active issues, nine traded higher while another 31 declined. The 1.4% MGS 2046 headed the list of gainers, as it closed 2.1% higher at €60.64. On the other hand, the 1.8% MGS 2051 closed 3.4% lower at €59.63.

Top 10 Market Movers

Bank of Valletta plc posted a 4.3% monthly gain, settling at its monthly high of €2.17 after dipping to a low of €2.07 during the period. The banking equity was the most liquid of the month, with 1,149,508 shares crossing the market across 222 transactions, generating €2.4m in turnover.

APS Bank plc closed higher for the fourth consecutive month. The banking equity gained 1.8% to finish at €0.58, climbing off a monthly low of €0.55. A total of 290,814 shares were dealt across 86 transactions, with €166,566 recorded in turnover.

Having declined 13.5%, FIMBank plc ended the month at its low of $0.16. The USD-denominated equity saw 172,193 shares dealt across 15 transactions, with $25,130 changing hands.

Having now registered losses in three consecutive months, Lombard Bank Malta plc dropped a further 5.6%, closing at €0.68 after ranging between a low of €0.655 and a high of €0.73. A total of 21 transactions of 59,657 shares were executed.

International Hotel Investments plc closed the month on a high, as the equity of the hotels’ operator rallied 7.3% to close at €0.585, recovering from a low of €0.545. Across 48 deals, €132,880 in turnover was recorded, involving 238,234 shares.

Mapfre Malta plc advanced 8.4% over the month, closing at €1.42 after recovering from a low of €1.33. A total of 22,258 shares were transacted across 11 deals, producing €31,572 in trading value.

Malta International Airport plc edged 0.8% higher over the month, closing at its monthly high of €6.25 after dipping to a low of €6.05. A combined 59,007 shares changed hands across 50 deals, bringing total turnover to €364,796.

Among the month’s notable decliners, Simonds Farsons Cisk plc shed 8.2% to close at €5.60, having reached a high of €6 earlier in the period. A total of 19,328 shares were dealt across 28 transactions, amounting to €108,834 in traded value.

PG plc tanked 6.1% over the month, closing at €1.55 after trading as high as €1.65. The consumer staples equity saw 160,672 shares dealt across 26 transactions, with total traded value reaching €256,453.

Having fallen 8.2% from a high of €0.438, Malita Investments plc closed the month at €0.38, its monthly low. A total of 79,158 shares were transacted across 13 deals, amounting to €31,514 in turnover.

Company Announcements

Bank of Valletta plc has announced that during the six-month period ended June 30, 2026, the Group registered operating income of €251.3m, up 3% from €244m in the corresponding period, driven by higher net interest income from continued growth in the lending book. Profit after tax nonetheless fell to €79m from €89.5m, a decline of 11.8%, for basic earnings of €0.1231 per share, primarily reflecting a net credit loss charge in the period against a release in the prior year, together with higher operating costs arising from ongoing investment in staff, technology and regulatory initiatives. The Board declared an interim net dividend of €0.0523 per share, representing a payout ratio of 42.5% of profit after tax, payable on August 21, 2026.

APS Bank plc has announced that, at its board meeting held on July 30, 2026, the Board approved the Group’s condensed interim financial statements for the six-month period ended June 30, 2026. The Group delivered a record interim result, with profit after tax rising to €16.3m from €4.9m in the corresponding period, for earnings of €0.0082 per share. The strong performance was driven by robust growth in business volumes and a stronger, more diversified revenue base. The Board declared an interim net dividend of €4m or €0.0082 per share.

During thesix months ended June 2026, Malta International Airport plc has generated revenue of €82.5m, up 14.8% from €71.9m in the corresponding period, driven by a 15.6% increase in traffic to 5.2m passenger movements, while profit after tax rose to €29m, an increase of 18.5%. The Board approved an interim net dividend of €0.06 per share.

For thesix months ended June 2026, Mapfre Malta plc registered profit after tax of €9.2m, down from €9.8m in the corresponding period, for earnings of €0.07 per share. The reduction was primarily attributable to a lower insurance service result, reflecting the impact of Storm Harry and the fireworks factory explosion earlier in the year as well.

Malta Properties Company plc registered rental income of €2.9m for the six months ended June 30, 2026, up 29% from €2.3m in the corresponding period, driven mainly by the renovation and re-letting of previously vacant properties to new tenants. Profit after tax more than doubled to €1m from €0.5m.

Plaza Centres plc (PZC) has entered into a promise of sale agreement to acquire a property in Tigné, Sliema. The property is leased to an established childcare operator, and the acquisition is expected to enhance the Company’s earnings upon completion. The transaction remains subject to several conditions that must be satisfied by the seller. The Board believes the acquisition aligns with the Company’s strategy of strengthening and diversifying its property portfolio and will update the market on any material developments.

AX Group plc has announced that, by virtue of a deed dated July 15, 2026, its majority-owned subsidiary AX Business Park Limited acquired an immovable property in Marsa measuring circa 6,923m² from Marsa Investments Limited, previously used as the match box factory known as “The Modern Match Factory Marsa”. The total consideration of €15m was paid in full upon execution of the final deed of sale. The acquisition consolidates the adjacent properties already owned by AX Business Park Limited, with the Group currently working on plans for the development of the overall site and a development application to be submitted to the Planning Authority soon.

RS2 plc has announced that its wholly owned subsidiary, RS2 Financial Services GmbH, has been selected by the Euro system to participate as an acquiring payment service provider in the European Central Bank’s Digital Euro Pilot. The subsidiary is one of 36 payment service providers selected for the programme, which is intended to test the practical application of a potential digital euro in real-world payment scenarios and is expected to commence during the second half of 2027.

This article, which was compiled by Jesmond Mizzi Financial Advisors Limited, does not intend to give investment advice and the contents therein should not be construed as such. The Company is licensed to conduct investment services by the MFSA and is a Member of the Malta Equity Exchange and a member of the Atlas Group. The directors or related parties, including the company, and their clients are likely to have an interest in securities mentioned in this article. For further information contact Jesmond Mizzi Financial Advisors Limited, 16 Central Business Hub, Level 3, Mdina Road, Attard ATD 9036, or on Tel: 21224410, or email info@jesmondmizzi.com

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The R&D expenditure was primarily dedicated to Basic Research, which accounted for 42.3% of total R&D in 2024, followed by Applied Research (30.7%) and Experimental Development (27%). 

Both the Business sector and the Government sector reported an increase in R&D expenditure compared to 2023. The highest increase in outlay of €21.5 million was registered under the Business sector while the Government sector increased by €0.8 million. The Higher Education sector reported a decrease of €3.2 million. Labour costs represented 67% of total R&D expenditure, followed by Other recurrent expenditure (24.3%) and Capital expenditure (8.7%).

The highest R&D expenditure by scientific field was recorded in Engineering and technology, which accounted for 56.1% of total expenditure, followed by Medical sciences (15.8%) and Natural sciences (11.1%). Most of the R&D activity in Engineering and technology and Medical sciences was undertaken in the Business Enterprise sector, whereas research in relation to Social sciences and Humanities was mainly carried out by the Higher Education sector.

Year-on-year comparisons show that the highest increase was registered in Engineering and Technology (€16.7 million), followed by Medical sciences (€9.7 million). These increases outweighed a decrease of €11.4 million in Natural sciences.

Each sector mostly funds its own research, supplemented by foreign funds. R&D in the Business Enterprise sector is mainly funded by local business enterprise funds, General university funds are directed to the Higher Education sector and Direct government funds service the Government sector. Foreign funds for R&D reached €10.2 million, or 7.3%, of total funds.

R&D employment

3,760 employees were engaged in R&D work, of whom 2,148 spent a portion of their time on R&D projects, while the remaining 1,612 employees dedicated their entire working time on R&D projects. The highest R&D employment was registered in the Business Enterprise sector, at 1,864 employees, followed by the Higher Education sector, with 1,800 employees.

Male employment was predominant among researchers and technicians. Females accounted for 36% of total R&D employment.

With regard to R&D employment by major field of science, the highest employment was recorded in Engineering and technology with 1,906 employees, followed by Social and Natural sciences, with 634 and 459 employees respectively.

R&D government budget allocations

The government budget allocations for R&D (GBARD) for 2025 amounted to €42.3 million, a decrease of €0.3 million when compared to 2024. The highest GBARD outlay was recorded in General advancement of knowledge: R&D financed from General University Funds of €25.2 million.

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This increase in debt was partially offset by a drop in Foreign Loans (€80.1 million) and in the 62+ Malta Government Savings Bond (€37.8 million). Moreover, higher holdings by government funds in Malta Government Stocks resulted in a decrease in debt of €22.7 million, the NSO said.

By the end of June, the government’s Consolidated Fund reported a deficit of €463.5 million.

Between January and June, Recurrent Revenue amounted to €4,155.2 million, €681 million higher than the figure reported a year earlier. The largest increases were recorded under Income Tax (€287.7 million), Grants (€156.8 million) and Value Added Tax (€137.4 million). On the other hand, lower revenue was recorded under Fees of Office (€13.8 million), Reimbursements (€2.1 million) and Sales – Others (€0.9 million).

Total expenditure by the close of June stood at €4,618.7 million, €687.1 million higher than the previous year.

During the reference period, Recurrent Expenditure totalled €3,952.9 million, an increase of €506.5 million compared to the €3,446.4 million reported the year prior. The main contributor to this increase was a €262.2 million rise reported under Programmes and Initiatives. Further increases were also recorded under Operational and Maintenance Expenses (€96.3 million), Personal Emoluments (€82.6 million), and Contributions to Government Entities (€65.5 million).

The main developments in the Programmes and Initiatives category involved higher outlays towards Social security benefits (€88.1 million), Medicines and surgical materials (€25.7 million) and EU own resources (€24.4 million).

The interest component of the public debt servicing costs totalled €158.5 million, an increase of €14.6 million when compared to the previous year.

By the end of June, government’s capital spending amounted to €507.3 million, €165.9 million higher than the comparative period in 2025. Higher outlay was, among others, reported towards the Acquisition of property for public purposes (€49.1 million), Property, Plant and Equipment (€18.6 million) and Road construction and improvements (€15 million). The rise in spending was partially offset by drops recorded under the Investments in Physical Assets (Agricultural EU funds) (€5.3 million) and Investment Incentives (€5.1 million).

The difference between total revenue and expenditure resulted in a deficit of €463.5 million being reported in the government’s Consolidated Fund at the end of June, in comparison to the €457.4 million deficit registered the year prior. This difference mirrors an increase in total Recurrent Revenue (€681 million), offset by a higher rise in total expenditure, which consists of Recurrent Expenditure (€506.5 million), Interest (€14.6 million) and Capital Expenditure (€165.9 million).

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While several sectors experienced a moderation in growth, the Central Bank noted that the overall picture remains one of resilience, supported by strong consumer confidence, a robust labour market, healthy tourism activity and relatively stable conditions in the property market.

The Bank’s Business Conditions Index showed that annual growth in business activity during June was slightly below its historical average. However, this was largely attributed to timing effects related to tax revenue rather than a broad-based slowdown in economic performance.

Manufacturing and retail trade both registered slower growth during May, while services production eased in April. Nevertheless, activity in all three sectors remained above their respective long-term averages, suggesting that underlying economic conditions continue to be favourable.

Tourism continued to stand out as one of the strongest performing sectors, recording sustained growth during May and providing continued support to the wider economy.

One of the report’s most encouraging findings was the sharp improvement in consumer sentiment. Confidence among consumers rose significantly during June, reaching levels close to historic highs. At the same time, expectations regarding unemployment declined further, falling below their historical average and reflecting continued optimism about labour market conditions.

The labour market itself remained exceptionally strong. Malta’s unemployment rate stood unchanged at 3.5% in June compared with the previous month, although marginally higher than the exceptionally low level recorded during the same period last year.

Inflationary pressures also continued to ease. Annual inflation based on the Harmonised Index of Consumer Prices (HICP) declined from 2.1% in May to 2.0% in June, placing Malta comfortably below the euro area average, where energy prices continued to exert upward pressure on inflation. Core inflation, which excludes food and energy, stood at 2.2% and likewise remained below the euro area figure.

Meanwhile, the Retail Price Index (RPI) showed inflation easing further to 2.5% during June, reinforcing signs that price pressures are gradually moderating.

The property market continued to display resilience despite mixed signals. On the supply side, approved permits for residential developments increased compared with the same month last year, while commercial building permits declined. Demand indicators presented a mixed picture, with residential promise-of-sale agreements falling year-on-year during June, although final deeds of sale increased, suggesting that completed transactions remain healthy.

On the public finance front, the Consolidated Fund recorded a deficit in May, contrasting with a surplus during the corresponding month in 2025. The Central Bank attributed this primarily to the timing of income tax receipts together with increased capital expenditure by government.

Financial conditions also remained broadly supportive. The annual growth rate of deposits held by Maltese residents accelerated during May, while credit growth remained broadly unchanged from April, indicating continued stability in household and business financing.

Overall, the Central Bank’s latest assessment suggests that while the pace of economic expansion has moderated, Malta’s economy continues to demonstrate solid underlying fundamentals. Strong consumer confidence, resilient employment, easing inflation and sustained tourism activity continue to underpin economic performance, even as certain sectors return to more sustainable growth rates.

The post Malta’s economy holds firm despite slower momentum, CBM says first appeared on The Malta Business Weekly.

This increase in debt was partially offset by a drop in Foreign Loans (€80.1 million) and in the 62+ Malta Government Savings Bond (€37.8 million). Moreover, higher holdings by government funds in Malta Government Stocks resulted in a decrease in debt of €22.7 million, the NSO said.

By the end of June 2026, the Government’s Consolidated Fund reported a deficit of €463.5 million.

Between January and June 2026, Recurrent Revenue amounted to €4,155.2 million, €681.0 million higher than the figure reported a year earlier. The largest increases were recorded under Income Tax (€287.7 million), Grants (€156.8 million) and Value Added Tax (€137.4 million). On the other hand, lower revenue was recorded under Fees of Office (€13.8 million), Reimbursements (€2.1 million) and Sales – Others (€0.9 million).

Total expenditure by the close of June 2026 stood at €4,618.7 million, €687.1 million higher than the previous year.

During the reference period, Recurrent Expenditure totalled €3,952.9 million, an increase of €506.5 million compared to the €3,446.4 million reported the year prior. The main contributor to this increase was a €262.2 million rise reported under Programmes and Initiatives. Further increases were also recorded under Operational and Maintenance Expenses (€96.3 million), Personal Emoluments (€82.6 million), and Contributions to Government Entities (€65.5 million).

The main developments in the Programmes and Initiatives category involved higher outlays towards Social security benefits (€88.1 million), Medicines and surgical materials (€25.7 million) and EU own resources (€24.4 million).

The interest component of the public debt servicing costs totalled €158.5 million, an increase of €14.6 million when compared to the previous year.

By the end of June 2026, Government’s capital spending amounted to €507.3 million, €165.9 million higher than the comparative period in 2025. Higher outlay was, among others, reported towards the Acquisition of property for public purposes (€49.1 million), Property, Plant and Equipment (€18.6 million) and Road construction and improvements (€15.0 million). The rise in spending was partially offset by drops recorded under the Investments in Physical Assets (Agricultural EU funds) (€5.3 million) and Investment Incentives (€5.1 million).

The difference between total revenue and expenditure resulted in a deficit of €463.5 million being reported in the Government’s Consolidated Fund at the end of June 2026, in comparison to the €457.4 million deficit registered the year prior. This difference mirrors an increase in total Recurrent Revenue (€681.0 million), offset by a higher rise in total expenditure, which consists of Recurrent Expenditure (€506.5 million), Interest (€14.6 million) and Capital Expenditure (€165.9 million).

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The Dear CEO Letter provides greater transparency on the work undertaken by the Insurance and Pensions Supervision Function (IPS) in reviewing quarterly and annual financial regulatory returns submitted by (Re)Insurance Undertakings. The publication also outlines the MFSA’s supervisory expectations relating to financial reporting, solvency monitoring, governance and data quality.

(Re)Insurance Undertakings are required to submit a range of financial regulatory returns to the MFSA, including management accounts, quantitative reporting templates, solvency reports and audited financial statements. These submissions support the authority’s ongoing assessment of firms’ financial strength, risk exposure and long-term solvency.

The Dear CEO Letter explains the supervisory review process applied by the MFSA’s Financial Analysts, including risk assessments, solvency analysis, review of key performance indicators, investment portfolio oversight, and the assessment of intra-group and related party transactions.

Particular emphasis is also placed on the importance of accurate, complete and consistent regulatory reporting. The MFSA notes that high-quality data remains essential to effective supervision, financial stability monitoring and collaboration with the European Insurance and Occupational Pensions Authority (EIOPA).

The publication further outlines the authority’s expectations for (Re)Insurance Undertakings when preparing and submitting quarterly and annual financial regulatory returns. These expectations include enhanced narrative reporting, detailed financial breakdowns, updated rolling budgets, and strengthened governance and sign-off procedures.

Commenting on the publication, MFSA head of Insurance and Pensions Supervision, Ray Schembri, stated: “A financially sound and solvent (Re)Insurance Undertaking plays a vital role in safeguarding the public interest by ensuring that claims are honoured, economic stability is preserved, and trust in the insurance market is upheld. In this context, the MFSA’s responsibility to deliver strong and effective regulatory oversight is central to maintaining confidence, resilience, and integrity across the insurance sector.”

The Dear CEO Letter forms part of the MFSA’s ongoing efforts to strengthen regulatory engagement with the insurance market, promote supervisory transparency, and reinforce prudent financial and solvency practices across the sector.

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Arbiter for Financial Services Alfred Mifsud described 2025 as “a year of record numbers”, highlighting significant increases across the Office’s dispute resolution work.

The Office registered 350 complaints during the year, a 39% increase from the 251 recorded in 2024, while enquiries and minor cases rose by 16.1% to 918.

The number of complaints decided more than doubled, with the Arbiter issuing 192 final decisions compared with 94 the previous year.

Of those decisions, 150 complaints were not upheld, 37 were partially upheld and five were upheld in full. Only 11 decisions, or 6%, were appealed, down from 7% in 2024 and 12% in 2023. Five cases were decided by the Court of Appeal (Inferior Jurisdiction), with the Arbiter’s rulings largely confirmed.

The Office awarded a total of €253,000 in compensation across 39 decisions, with the highest individual award amounting to €27,000. Decisions were issued on average within 42 calendar days of the final hearing or final submissions.

Mediation continued to play a key role in resolving disputes before formal adjudication. A total of 131 complaints were closed through mediation, settlement or withdrawal, including 81 resolved during the mediation process.

During the year, the Office also abolished its €25 complaint fee, making its services free for both complainants and financial services providers.

Fraud complaints remained the largest category handled by the Office. According to the report, these mainly involved two types of scams: fraudulent payment requests sent through fake bank messages, and so-called “pig butchering” scams, where victims are manipulated over extended periods into transferring large sums of money.

In response to the growing number of such cases, the Office issued a technical note in February 2025 outlining how complaints relating to pig butchering scams should be assessed and identifying areas where financial service providers could improve their practices.

The Office said it is also working with the police and Malta’s financial regulator on a national awareness campaign against payment fraud, scheduled to launch in 2026.

A national survey commissioned by the Office found that 58.5% of 600 respondents aged 16 and over had been targeted by a financial scam. However, only 10.1% of those who lost money reported their case to the Arbiter. Among those who did not report, 58.1% said they were unaware the Office existed.

The report also highlights legislative changes introduced on 1 October 2025 that broadened the definition of an eligible customer, allowing more fraud victims to lodge complaints with the Office even if they had no direct contractual relationship with the financial services provider that processed their payment.

The amendment expands the Arbiter’s jurisdiction over fraud-related complaints while clarifying that providers can only be held responsible for their own failings rather than those of other parties involved in a payment chain. The changes apply only to transactions processed on or after 1 October 2025.

Beyond its dispute resolution work, the Office continued its public outreach efforts through social and traditional media, publishing weekly summaries of decisions and consumer lessons every Friday.

The post Financial Arbiter records busiest year yet as complaints surge in 2025 first appeared on The Malta Business Weekly.

APS Bank participated in a panel discussion entitled Regulatory Value Enablers in the Digital Frontier, held as part of Tech Law Seminar 2026 on Wednesday 6 May 2026. Discussions focused on how new European regulations are driving innovation across the financial services sector, helping organisations deliver simpler onboarding processes, stronger security measures and improved digital services.

Head of Development and Innovation Ronald Psaila represented APS Bank, sharing a banking perspective on developments in digital identity, customer onboarding and fraud prevention, and their potential to enhance the customer experience. He also discussed the practical challenges associated with upcoming regulatory requirements, particularly the Payment Services Regulation, highlighting the need for banks to complement customer education with timely interventions and safeguards that help prevent fraud.

APS Bank also participated in the Central Bank of Malta’s annual Forum for Financial Stability, held on Friday 19 June 2026 at Binja Laparelli. The Forum, entitled Financial Stability: Balancing Resilience and Complexity, provided a platform for discussion on emerging challenges and developments shaping financial stability in Malta.

Representing APS Bank, Chief Risk Officer Giovanni Bartolotta contributed to a panel discussion focusing on emerging risks brought about by digitalisation, including third-party risk and EU tech sovereignty.

Corporate Schemes Manager Mark Lamb was a guest speaker at the final Investment Masterclass of the year, hosted by financial coach Patrick Debattista on Saturday 27 June 2026 at the Salini Hotel. Supported by APS Bank, the event attracted its highest attendance to date and covered topics including money management, financial planning and investing. Mr Lamb’s session explored the role of pensions in long-term financial planning, highlighting their tax advantages and encouraging attendees to make them a key part of their financial future.

Through these engagements, APS Bank continues to share its expertise and contribute to conversations that support a more resilient, innovative and financially informed community.

The post Financial stability, digital innovation and financial wellbeing discussed by APS Bank representatives first appeared on The Malta Business Weekly.

Deloitte’s 2026 Global Tax Policy Survey of 1,010 tax and finance leaders across 28 jurisdictions reveals that organisations are facing increased tax complexity, growing compliance burdens, and high upfront costs to reap the benefits of digitalisation. For Maltese businesses, these demands present an opportunity to assess and redesign their financial data and systems’ environment.

“Organisations are contending with a substantial increase in the demands placed on their finance functions,” says Conrad Cassar Torregiani, Deloitte Malta Tax leader. “The survey data shows that 84% of respondents expect more public tax disclosures and reporting in the next two to three years. For Maltese organisations, this compliance trigger should prompt a broader assessment: how can we use this as an opportunity to improve our data quality, implement AI tools, automate processes, and elevate our teams to higher-value work?”

Compliance as a catalyst for financial transformation

The survey identifies compliance and administrative requirements as the single biggest operational impact across all tax policy areas. Almost 40% of respondents cite the rising compliance burden as their primary concern and 84% of respondents anticipate increased public tax disclosures and reporting requirements over the next two to three years.

“The investment will need to be made, the approach will define whether the outcome is a cost or a benefit,” says Cassar Torregiani. “Leaders need to reframe compliance as a transformative opportunity, not as isolated projects, but as a catalyst to improve tax and finance data quality, to enable AI deployment, and identify automation opportunities. Organisations that take a more holistic approach will emerge with efficiencies and advantages that go beyond meeting reporting requirements.”

Eighty-eight per cent of respondents expect to pay more tax as a result of the Organisation for Economic Co-operation and Development’s (OECD) initiatives around ensuring the imposition of a global minimum tax for multinationals, suggesting that the initiative is achieving its intended policy objective. However, although there have been moves towards simplification, such as the introduction of new safe harbours, more is needed with 41% of respondents believing that further simplification of compliance should be a priority.

Mixed news on digitalisation

Most businesses expect to benefit from simpler, more efficient tax administration through digitalisation. Some, though, are experiencing challenges during the transition phase, citing increased costs and complexity – 85% of respondents expect AI-based tax compliance software to deliver positive impacts ranging from improved accuracy to reduced compliance costs, while 15% remain more negative, expecting the main impact to be increased implementation costs.

The key to realising these benefits is avoiding a narrow compliance-focused approach. Organisations that implement e-invoicing, data management systems, and AI tools as part of a coordinated financial transformation will see broader returns. These include improved data quality for strategic analysis, enhanced process automation across finance functions, and the ability to deploy AI tools for forecasting, risk analysis, and financial planning. Relieving finance function staff of repetitive manual work will also create an opportunity to elevate staff to higher-value strategic and analytical work.

E-invoicing presents a case study in this approach. Optimism about its simplification benefits has declined from 40% in 2025 to 36% in 2026, as concerns about implementation costs have increased. However, when integrated into a broader financial data transformation, where the improved data quality needed for e-invoicing data feeds into improved financial systems, analytics, and AI applications, the possible return on investment is elevated. The same holds true for Tax Administration 3.0, the OECD’s vision of seamless digital tax administration, which is expected to deliver positive outcomes by 80% of respondents. However, 19% expect increased costs and complexity during implementation.

Recognising these challenges, policymakers across the globe are pursuing simplification agendas. The European Commission is soon to release a tax omnibus package with the declared objective to streamline compliance and enhance competitiveness of the Single Market. The approach adopted in the omnibus will be closely watched, as it signals how policymakers in the EU intend to tackle concerns around the growing cost and complexity of tax compliance.

Tax incentives are key for the future

As global tax frameworks stabilise, tax incentives are emerging as a primary tool for jurisdictional competition. The survey shows that 57% of respondents note that governments are increasingly using tax incentives to attract foreign talent. The survey also shows that 38% of respondents expect new tax incentives to emerge as global minimum tax frameworks become established, while 57% expect existing incentives to remain valuable.

This trend is relevant for Malta, which has historically relied on tax incentives to provide genuine competitive advantage in attracting both investment and talent. In an environment where governments globally are increasing their use of incentives, Malta’s proposition must be continuously innovated to remain competitive in attracting and retaining high-value-add business activity.

“Tax incentives are increasingly shaping how jurisdictions compete for investment and talent,” says Cassar Torregiani. “Malta’s tax incentive framework can be a genuine competitive advantage. As governments globally increase their use of incentives to attract foreign talent and investment, Malta must continue to innovate to remain competitive.”

For more information visit www.deloitte.com/mt/gtps

The post Deloitte’s 2026 Global Tax Policy Survey finds rising tide of compliance creates opportunity for financial transformation first appeared on The Malta Business Weekly.