AirX Charter is a growing dynamic company in the air-chartering business with a diverse fleet operating on a world-wide level with AirX as an international company offering exposure to various markets and jurisdictions from around the world. “We first shifted our mobile services to GO and then, with GO’s support, we started moving our infrastructure to the cloud,” says MARCO ANDRADE, the company’s CTO, who one of his priorities was to further digitalize the company.
“For a company like AirX, it is critical that our IT platforms, our cloud solutions and cybersecurity infrastructure remain aligned to the company’s business strategy especially as the company is eyeing further growth.”
“Over the past months, the company has had to adjust to a changing market in fact, besides affluent single clients, recently, our service has started being sought after by people chartering private flights to travel as a group – a phenomenon amplified by COVID as people want to fly ‘safer’ by avoiding crowded airports and planes.”
Based in Malta but with offices also in the UK, AirX Charter recently converted an A340 from its already diverse fleet into a cargo aircraft to be able to expand into the cargo flight sector.
GO services AirX with broadband connections; mobile phones and mobile data connections as well as a SIP trunk with 3CX on the cloud to enable efficient connectivity between the company’s office at the airport and its main offices in SmartCity.
“Ours is a very mobile team, travelling frequently and always on the go and this is why they needed connectivity solutions on the cloud without being dependent on a system that required constant management. Therefore, as we looked for a connectivity partner, we knew that we wanted an organisation that could give us dependability and reliability. Today in fact, we are happy using SIP and many services on the cloud, through GO’s services.”
Mr Andrade explained how GO was the natural choice for AirX because it provided the full spectrum of services they needed to expand and build a robust connectivity system.
“Every time we found ourselves thinking and planning the implementation of future projects to support our digitalization, we would find out that GO was already offering the services we needed. Therefore, for us, GO has always been the best and most natural choice for our growth prospects.”
GO has been servicing AirX Charter since 2017 and Mr Andrade explained how this time was an opportunity for the company to discover how for GO, it was never a matter of just providing a service but about building a long-lasting relationship and by being as approachable as possible.
In line with this commitment, GO this year launched a dedicated business support line – 21212121, exclusively for business clients, an initiative that continues to bring GO closer to the business community.
“It’s amazing how GO is constantly seeking to keep itself close to its business clients especially when one takes into consideration that GO’s services have been and remain critical to daily operations such as ours. We are very satisfied that GO has been able to provide us with a very good service, and that our team was always able to remain on top of things. Of course, having everything on the cloud makes it easier for us to manage things, including the remote management of devices.”
“GO was particularly helpful during the pandemic when we suddenly needed to shift everything to the cloud and move our teams to work remotely. It was a big feat, but we managed to shift over 85% of employees to remote working, enabled by GO’s connectivity infrastructure and cloud solutions they use, enabled us to transition from in-office to remote working in a much smoother way.”
Mr Andrade confirmed that AirX Charter is now looking forward to opportunities of future collaboration with GO especially in terms of GO’s 5G service proposition.