HSBC Bank Malta streamlines bank account opening process

HSBC Bank Malta has launched a new experience for opening bank accounts in Malta and Gozo, according to a press statement sent to Business Malta. Account applications now can be initiated online, which the bank says speeds up time spent at branches.

The customers are asked to file all the needed paperwork online and complete their application prior to turning up at a branch of the bank. After filing the documentation, the bank calls and offers an appointment, avoiding to queue later on. At the end of the process, the clients immediately receive their bank cards and equipment to log into their internet banking.

Furthermore, Premier account customers receive a travel cover, as well as some additional rewards of the HSBC Premier World Mastercard. HSBC Advance account holders are also eligible for travel insurance and all the rewards that come with the HSBC Advance Visa Platinum card. Customers eligible for a regular account are offered internet banking and mobile banking.

“Our customers told us opening a bank account was too difficult. We listened to their feedback and I am excited that we have launched a brand-new experience which I believe will change the way people feel about opening bank accounts in Malta and Gozo,” said Daniel Robinson, HSBC Malta Head of Retail Banking and Wealth Management. “I want to welcome new customers to HSBC and I believe the changes we have made will make this simpler, better and faster for them,” he added.

By the end of this year, HSBC also foresees to launch an upgraded mobile application and to revamp its internet banking services.

Daniel Robinson, HSBC Malta Head of Retail Banking and Wealth Management, explains in the video below how the online application takes place, and what further improvement his bank expects this year.