HSBC Malta rolls out new internet banking platform in phases

HSBC Malta launched its enhanced personal internet banking service, through which platform HSBC expects to offer more security, fresher look and feel, and more simplified account management for its clients, according to a press statement sent to Business Malta. The upgrade happens in phases to help clients familiarise with the new functions.

The first launch of the enhanced features will consist of a new login process, which the bank says will be simpler, however, not at the cost of security. Customers will also access a simpler account selection, a redesigned menu for quick links and a slicker transaction history screen. For now, all other internet banking functions will remain as they are, and users link to the new features through the new quick links menu.

The bank says that customers will be contacted on an individual basis as soon as they have been migrated to the new platform. Nevertheless, HSBC Malta once again underscores that HSBC Malta will never ask for confidential information or confirmation of any security details, and links shared by the bank will only take users to information pages.

Once migrated, customers that are on the new platform will see a new login page which will only ask for their username. The bank says users will only need to follow the new log-in journey, promising that the new approach will not be more complex.

Customers will also be provided with a set of frequently asked questions (FAQs) to ensure that the transition simple. Furthermore, those customers who have been moved on to the enhanced service may contact the HSBC Malta Contact Centre or check the HSBC Malta Facebook page to obtain any required support or assistance as required.