Lombard Bank Home Loans: A focus on personalised service

Lombard Bank has a reputation for providing tailored services to its customers. While traditionally associated with business lending, the Bank has expanded its portfolio to include Home Loan products on competitive terms. These have proved popular with first-time buyers and with those purchasing property as an investment. The bank also offers solutions to those customers seeking to release equity from their property.

Delivery channel : Combining digital and in-person engagement

Offering flexibility and accessibility, virtual meetings with customers are now an integral part of the Bank’s customer-engagement channels, while for those who prefer in-person services, face-to-face consultations are available at any one of the Bank’s branches. In, this regard Lombard has expanded its branch network so that its Home Loan services are now available at eleven branches across Malta and Gozo, ensuring that each customer is assigned a dedicated representative for consistent support throughout the loan process and thereafter. Over time this approach helps build trust and stronger customer relation- ships.

Supporting sustainability

Looking ahead, Lombard Bank is developing a range of products to complement its current offerings, including the introduction of Green Home Loans, aimed at helping customers finance the purchase or renovation of properties, with a focus on energy efficiency.

This initiative aligns with the Bank’s broader goal of further incorporating sustainability into its operations, encouraging customers to consider the environmental impact of their financial decisions.

A commitment to consistent service

A spokesman at Lombard commented: “We seek to emphasise the personalised service that we are known for. We aim to meet and, where possible, exceed customer expectations across various demographic groups, while fostering relationships built on trust and integrity”.

For more information, one may visit the nearest Lombard Bank branch or explore the Bank’s offerings online.