The Head of the Public Service Tony Sultana inaugurated three new servizz.gov hubs, during a visit upon the completion of the extensive renovation works, accompanied by the Agency CEO Massimo Vella.
The three centres that have undergone extensive renovation are in St Paul’s Bay, Msida and Mosta. This work is part of an investment of €850,000 that servizz.gov made in 2023, to increase accessibility and enhance service provision in more modern and secure centres. This will also lead to a more efficient energy use.
Principal Permanent Secretary Tony Sultana said servizz.gov is the primary gateway connecting the public with essential public services, so much so that in the first half of the year this Agency received more than a million requests for information. He highlighted the agency’s ongoing investments across all platforms to ensure that customers are served with increasing promptness and efficiency.
CEO Massimo Vella underlined how despite the increasing popularity of digital services, 293,000 individuals sought face-to-face assistance in the past year at the 24 regional centres. In response to this demand, the agency is actively investing in the modernization of these centres.
The centres in St Paul’s Bay (adjacent to the parish church) and Msida (located on Valley Road) have already opened their doors to the public. Additionally, the newest centre in Mosta (situated on Parish Street) welcomed visitors for the first time yesterday.