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Melita names new Head of Customer Experience

Graziella Costa has been named the new Head of Customer Experience at Melita Ltd to help the telco improve its recognition among existing and potential customers. Ms Costa is transferring internally from her Head of Projects position.

Betsson deploys Ada’s AI-powered chatbot service

Betsson Group builds three AI-powered chatbots through its partnership with Ada, to serve its customer base. The chatbots can quickly hand over the conversation to customer service staff if needed.

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