Last Updated on Tuesday, 14 March, 2023 at 10:21 am by The Malta Business Weekly
Bank of Valletta is extending its opening hours in ten of its branches across Malta and Gozo. The Branches in Birkirkara, Buġibba, Mellieħa, Mosta, Paola, Rabat, San Ġwann, Sliema, Victoria Gozo and Żurrieq are now also open every Thursday from 3:30 pm until 7 pm, apart from the normal morning opening hours from Monday to Saturday.
Speaking about these extended opening hours Geoffrey Ghigo, Head Retail Network at Bank of Valletta remarked on the continuous effort that the Bank is making to enhance the service offered to customers through its branches. “This initiative is but another small step in the right direction, as we continue on our journey to become the Bank of Choice in Malta. We have been making various adjustments and changes to the way we offer customer service through branches. They may seem small in isolation, but when seen holistically they ultimately lead to a much-improved level of service and customer satisfaction.”
The Bank recently introduced a cashier priority service for the elderly on Saturdays, and enhanced the service offered by the ‘Meet and Greet Officer’. This also goes hand in hand with the Bank’s extensive Branch Renovation Programme, which is currently being implemented at Naxxar and Żabbar, following the completion of Sliema, Paola, Siġġiewi and Żurrieq branches.
“Our customers lie at the heart of our goals and strategy. Thanks to customer feedback collected through our Voice of the Customer Programme, our goal is to deliver continuous improvements both in the digital sphere as well as in our face-to-face interaction with customers. The objective is to balance the needs of our customers with our service offering across the different channels, which ultimately benefits the local communities in which we operate”, said Mr Ghigo.
During these evening hours, Bank representatives will be offering services such as applications for Home and Personal Loans, new Credit and Debit Card applications, setting up of Internet and Mobile Banking, enquiries and applications of new Investment and Stockbroking services and other queries related to lost or stolen cards, pin numbers and order of cheque books. Although walk-ins will be serviced in a normal manner, customers are encouraged to set an appointment in advance. Appointments can be made online through http://www.bov.com/Assistants/set-an-appointment or through BOV’s Customer Service Centre on (+356) 2131 2020.